Technical Support
There are tools available to students to learn how to navigate through ALEN SOUTH LAKE UNIVERSITY online platform: click to Access, such as::
- Free, non-credit informational tutorials: Designed to guide students through the functionality of the online platform.
- Support Forum: A dedicated medium for the posting of platform-related questions, comments, or concerns (Please allow up to 24 hours for responses to posts)
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Chats: The Institution offers a Skype-supported, free online voice/chat platform for real-time support issues
- FAQs, demos, and manuals.
- Any changes to student contact information will be processed through IT Support at www.aslu.education using the Change of Status Form.
Student Records
ALEN SOUTH LAKE UNIVERSITY keeps a record for each student, translated into English and containing the following:
- Academic transcript.
- All documents evidencing a student’s eligibility for enrolled programs.
- Any certificates or diplomas earned.
- Copies of applications or contractual agreements.
- Financial records.
- Student counseling or advising records.
- Records of progress.
All documents received from students become property of ALEN SOUTH LAKE UNIVERSITY and are kept permanently in our files.
Todos los documentos recibidos de los estudiantes pasan a ser propiedad de ALEN SOUTH LAKE UNIVERSITY y se mantienen permanentemente en nuestros archivos.
Student Financial Assistance
ALEN SOUTH LAKE UNIVERSITY can give orientation to students that are having financial difficulties and want to withdraw from the program. This advice consists in options of how to meet their goals, offering them a payment plan.
The students will be notified of all changes made at the institution.